Refund & Return Policy – Rudra Sparsh

This Refund & Return Policy describes the conditions, timelines, and procedures for cancellation, return, exchange, and refund of products purchased from Rudra Sparsh through our website.

Order Cancellation

• Cancellation requests will be accepted within 24 hours of placing the order.

• Orders that have been processed, shipped, or are out for delivery cannot be cancelled.

• In such cases, customers may choose to reject the product at the time of delivery.

• Shipping and handling charges, if applicable, are non-refundable.

Eligibility for Return / Exchange

• Returns or exchanges are accepted within 5 days from the date of delivery.

• To be eligible:

  • The product must be unused, unworn, and in the same condition as received.

  • The product must be returned in its original packaging with all accessories.

• Products purchased during sale, discount, or special offers may not be eligible for return or exchange.

• Only products that are damaged, defective, or incorrect at the time of delivery are eligible for replacement.

• If any damaged / defective/ replacement products are inspected and accepted then it will be delivered within 7 to 10 business days

Non-Returnable / Non-Refundable Items

The following categories of products are not eligible for return, exchange, or refund:

• Energized or consecrated Rudraksha

• Customized or special-order items

• Products damaged due to misuse, negligence, or normal wear and tear

• Items returned without original packaging
  Such exempted items will be clearly identified at the time of purchase.

Return / Exchange Process

• Customers must initiate a return or exchange request within 5 days of delivery by contacting our customer support.

• The request must include clear images or video proof of the issue.

• Once approved, the product must be shipped back as per the instructions provided by our support team.

• Returned products will undergo a quality inspection upon receipt.

Refund Process

• Refunds are initiated only after successful inspection and approval of the returned product.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be credited to the original payment method used at the time of purchase.

Customization:

For any customized product, please contact -9758919476

Warranty

• For products covered under a manufacturer’s warranty, customers are requested to directly contact the respective manufacturer.

Customer Support

For any cancellation, return, exchange, or refund-related queries, customers can contact us using the details below:

• Email: contact.us@rudrasparsh.com

• Contact Number: +91 97589 19476